Numblewick™
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Support

Fast answers · Real replies · Usually within one business day

Email us

Account questions, bug reports, refund requests, or anything else — we read every message.

support@numblewick.com

Privacy & data requests

Want a copy of your child's practice history, or to use any of your privacy rights?

Send a data request

Frequently asked questions

Is Numblewick™ free?

Creating an account is free, and each child gets one free 5-minute quiz every week. A family membership ($8.99 a month for every child in your family, with a 7-day free trial planned at launch) adds unlimited practice, worksheet uploads and the Glimmer Shop. You can cancel anytime in Settings → Apple ID → Subscriptions. Paid memberships are not yet available, so every family has full access free until they are.

What grade levels does Numblewick support?

Grades 1 through 7, aligned to Common Core standards. Each grade covers the topics that grade's teachers cover during the school year — arithmetic, fractions, decimals, geometry, algebra, and word problems.

How does Numblewick keep my child's data safe?

We collect only a display name and grade for each child — no email, phone, or address. We are COPPA-compliant. Read the full details in our Privacy Policy.

Can I add a second parent or a co-parent?

Yes. From your Parent Dashboard, invite a co-parent by email. They'll get read/write access to shared child profiles.

My child got a "correct" answer but it was marked wrong. What do I do?

Email us the exact problem and your child's answer at support@numblewick.com. We take grader bugs very seriously and usually push a fix within a day. We also run a nightly audit that catches most of these before you see them.

How do I upload a homework sheet?

From the Parent Dashboard, open your child's profile, tap "Upload worksheet," and select a photo or PDF. Numblewick reads the sheet and generates similar practice problems for the next few weeks so your child works on exactly what school is covering.

Does Numblewick work offline?

Yes. From the Parent Dashboard, download a pack of practice problems for your child. They can play them offline (say, on a plane or in the car) and progress syncs when they reconnect.

Can I delete my child's data or my whole account?

Yes, at any time from the Parent Dashboard. Deleted data is removed from our production systems within 40 days of your request. See Data retention & deletion in the Privacy Policy.

How do I report a bug or request a feature?

Email support@numblewick.com with a screenshot if you have one. We ship fixes and small features every week.

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